Cancellation Policy

Brick & Bolt Customer Cancellation Policy

• Brick&Bolt connects the customer with service providers in the construction industry (individually, a "SP"). We endeavor to help customers discover and select an SP based on characteristics that matter most to them.
• Brick&Bolt takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of effort are being put by Brick&Bolt in understanding the customer's requirement and/or providing designs and other documents/details.
• EcoPro Builders connects the customer with service providers in the construction industry (individually, a "SP"). We endeavor to help customers discover and select an SP based on characteristics that matter most to them.
• EcoPro Builders takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of effort are being put by EcoPro Builders in understanding the customer's requirement and/or providing designs and other documents/details.
• In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform EcoPro Builders Private Limited (“EcoPro Builders”) of its intent to cancel clearly and specifically, from the email address provided to EcoPro Builders in writing, vide an email to support@ecoprobuilders.in (or such other e-mail address as may be provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. EcoPro Builders on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation.
  
  All cancellations made in the manner as afore-mentioned beyond 48 hours from payment of the booking amount will be subject to a non-refundable onboarding fee equal to 1% of the Construction Cost, along with the applicable service fee corresponding to the stage of service mentioned herein.
  Construction Cost refers to the total cost of the project before any discounts, if any. The service fee shall be calculated on the latest Construction Cost approved by the customer.
  The service fee liable to be retained by EcoPro Builders is as per the schedule provided below, in addition to the non-refundable onboarding fee:
  Service Stages Stage-Wise Feess
  • Design Stage1.00%
    Service DescriptionApplicable Fee

    Elevation Drawings1.25%

    Contract Signing0.50%
  • Structural Stage3.50%
    Service DescriptionApplicable Fee

    Elevation Drawings1.25%

    Contract Signing0.50%
  • Pre-Construction Stage2.50%
    Service DescriptionApplicable Fee

    Elevation Drawings1.25%

    Contract Signing0.50%
  • Construction Stage2.00%
    Service DescriptionApplicable Fee

    Resource Mobilization to site2.00%
• Any cost borne by the contractor during the Construction Stage for resource mobilization over and above the 2% stage-wise fees aforementioned, will be charged on actuals. In case of dispute between customer and contractor regarding the charges, the final decision on the amounts chargeable and/or additional time required in this regard shall rest with EcoPro Builders.
  
  Any additional services, not mentioned in the schedule above, will be charged on actuals
  
  The fees mentioned above are inclusive of Taxes.
  
  For any cancellations subsequent to the start of the project, such cancellation amount shall be deducted as per the terms of the agreement between EcoPro Builders and the customer.
• In the event that the costs incurred by EcoPro Builders in the course of providing the afore-mentioned services, exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to EcoPro Builders or to such other persons as referred by EcoPro Builders, in writing, within a period of 30 (thirty) business days from EcoPro Builders issuing a written notice informing the same. In the event that the customer does not pay such excess amount within the specified period, EcoPro Builders shall be additionally entitled to interest at the rate of 18% per annum until date of receipt of the said sum along with applicable interest.
• EcoPro Builders shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by EcoPro Builders in the manner as provided for above, to the bank account provided by the customer, within 30 (thirty) business days from the date EcoPro Builders and the customer mutually agree on the final value of the refund amounts. No cash refunds are possible.
• EcoPro Builders reserves at its absolute discretion, the right, to modify the cancellation policy at any time without prior notice to the customer and its decision regarding the same shall be final and binding on all parties. The customer shall continue to be bound by such changes to the terms and conditions.